Welcome to our Beaunisa Luxury Skincare FAQ page! We’ve compiled answers to the most common questions about our pampering products, effortless delivery, and exceptional service. Can’t find what you’re looking for? Our beauty experts are always happy to help at [email protected].
About Our Products
What makes Beaunisa skincare products special?
Our products combine spa-quality luxury with affordability. From hydrating body butters to refreshing bath bombs, each item is carefully formulated to bring the pampering experience to your daily routine. We focus on effective, indulgent skincare that makes you feel special every day.
Are your products suitable for sensitive skin?
Many of our products are formulated to be gentle on all skin types, including sensitive skin. We recommend checking individual product descriptions for specific formulation details or contacting our beauty experts for personalized recommendations.
Do you offer vegan or cruelty-free options?
Yes! We’re proud to offer a selection of vegan and cruelty-free skincare solutions. Look for the vegan icon on product pages, or ask our team about specific items.
Ordering & Account Questions
How do I create an account?
Simply click “Register” during checkout or in the top navigation. Having an account lets you track orders, save favorites, and check out faster next time!
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll email you a secure link to reset it. Your skincare favorites will be waiting when you return!
Can I modify or cancel my order after placing it?
We process orders quickly to get your pampering products to you ASAP! If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Note: Orders typically process within 1-2 business days.
Payment Options
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.
Why was my payment declined?
This is usually due to issues with your bank or card issuer. Please check your card details, available balance, and billing address match exactly what’s on file with your bank. Still having trouble? Try PayPal or contact your bank.
Shipping & Delivery
Where do you ship?
We ship worldwide! (Excluding some remote areas in Asia – contact us if you’re unsure about your location.) Whether you’re in sunny Los Angeles or a charming European village, we’ll deliver your skincare luxury.
What are my shipping options?
🚀 Standard Shipping ($12.95): Via DHL/FedEx – arrives in 10-15 days after dispatch
🎁 Free Shipping: On orders over $50 via EMS – arrives in 15-25 days after dispatch
Pro tip: Stock up on body lotions, suncare, and bath bombs to unlock free shipping!
How long does order processing take?
Our beauty experts carefully prepare each order within 1-2 business days. You’ll receive tracking information as soon as your package begins its journey to you.
Can I track my order?
Yes! We’ll email you tracking information once your order ships. You can also check your order status by logging into your account.
Returns & Exchanges
What’s your return policy?
We offer returns within 15 days of receipt if you’re not completely satisfied. Products must be unopened and in original condition. Some exclusions may apply – see our full Return Policy for details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization number. Please note: return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method and may take additional time to appear on your statement.
Still Have Questions?
Our beauty experts are always here to help you achieve your skincare goals! Contact us at [email protected] or visit our website to discover more pampering products.
Happy pampering from the Beaunisa team! ✨